Is there a possibility of call centres returning from outsourcing or offshoring in the future?

Last Updated: 02.07.2025 23:57

Is there a possibility of call centres returning from outsourcing or offshoring in the future?

Outbound sales, promotions projects are intact and doing great without fear of AI, software replacement .

Few admirative , inbound customer support, non voice projects , kpo etc sure on verge of collapse or taken over by Software's, AI etc. That's reason , you see declining on such offers in business these years.

So If your plan consist of outbound for clients, you are on long term business plan. If not , make sure you do before its too late.

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